Policies
REFUNDS.
ALL SALES ARE FINAL. NO returns or exchanges are accepted.
Refunds are only processed when there is significant damage to a product, upon shipping…etc. Will will take full responsibility for damaging upon shipping.
We will no longer be processing refunds over something out of our control or over slimes not up to your standards. Example, whether you like the fragrance or not or your slime has begun to dry up. We can not control both of these. Please read descriptions thoroughly before placing an order. I try my very best to be as understanding as I can be, but unfortunately, certain individuals have been have taking advantage of our kindness and we will no longer be processing refunds over the smallest things. When slime leaves our procession we make sure it is of the best quality. We triple check everything!! Bad slimes or faulty products are never sold here.
Read full product description before purchase. I will no longer be offering refunds because descriptions were not read.
PACKAGING SUPPLIES
We ship everything in boxes! We also package most orders using paper!
Do you ship Worldwide
YES!
I NEVER RECEIVED MY ORDER!
ALWAYS double check your address.
It is your responsibility to provide your correct shipping address. If a package is lost, or has been sent back to us because the wrong address was provided, bleuslimes is not responsible for the loss.
We will not issue a refund.
DAMAGED PACKAGE
Your slimes were damaged during shipment. Please email a photo of the damage. We will do our best to quickly assist you.
FILING A CLAIM
IF YOU FILE A CLAIM THROUGH UPS OR USPS, PLEASE SEND US AN EMAIL WITH YOUR CLAIM NUMBER AND TRACKING NUMBER. SOMETIMES THEY MAIL US THE SETTLEMENT CHECK INSTEAD OF THE BUYER. PLEASE! THIS WAY WE CAN SEND YOU THE REFUND RIGHT AWAY.
PROCESSING AND SHIPPING TIME! UPDATED 10/24
Currently, we ship every Friday/Saturday. If I can get your package to the post office before said date, I will.
My processing time has changed, I no longer offer same day shipping. With increase in demand, please understand it is nearly impossible for us to ship out immediately. We are a team of two. If you email us asking when we will ship out the order, before our processing time, the email will go unanswered.
Please be patient with me. Thank you!
PROCESSING AND SHIPPING TIME ARE NOT THE SAME
Our processing time is 1-6days (NOT INCLUDING SATURDAY, SUNDAY OR HOLIDAYS)
*TRACKING UPDATE: ALLOW A FEW HOURS FOR YOUR TRACKING TO UPDATE! IT CAN POSSIBLY TAKE OVER 24 OURS TO UPDATE. FOR GROUND ADVANTAGE IT MAY TAKE SEVERAL DAYS TO UPDATE OR UNTIL IT MAKES IT TO YOUR CITY. WE CANNOT CONTROL TRACKING UPDATES.
DISCOUNTS
We occasionally offer discount codes, so make sure to apply at checkout!
Do not email me asking to place the discount for you. We offer the discounts ahead of time. :)
I PLACED MULTIPLE ORDERS
If you placed multiple orders and want them combined, message me right away.
If the orders have shipped we will not offer a refund.
**By placing an order, you awknoledge all of our policies.
(UPDATED DECEMBER 3RD 3:23 PM)